Legal Notice

Privacy Policy

OVERVIEW

This Privacy Policy describes how hotchocolateballs.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

SECTION 1 - Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any informati on that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

SECTION 2 - Device information

  • Examples of Personal Information collect ed: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
  • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose:shared with our processor Shopify.

SECTION 3 - Order information

  • Examples of Personal Information collect ed:name, billing address, shipping address,payment information (including credit card numbers, Google Pay, Apple Pay, Shop Pay), email address, and phone number
  • Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared wi th us, provide you with information or advertising relating to our products or services
  • Source of collection:collected from you
  • Disclosure for a business purpose:shared with our processor Shopify.

SECTION 4 - Customer support information

  • Examples of Personal Information collect ed:name, billing address, shipping address,payment information (including credit card numbers, Google Pay, Apple Pay, Shop Pay), email address, and phone number
  • Purpose of collection:to provide customer support
  • Source of collection:collected from you
  • Disclosure for a business purpose:May be shared with Shopify, US Postal Service, UPS or FedEx.

SECTION 5 - Minors

The Site is not intended for individuals under the age of 18 (eighteen) . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SECTION 6 - Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

SECTION 7 - Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Info rmation here: https://policies.google.com/privacy?hl=en You can also opt- out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location)

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt -out portal at: http://optout.aboutads.info/

SECTION 8 - Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers..

SECTION 9 - Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your r ights’ section below.

SECTION 10 - Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision - making (which includes profiling), when that decision - making has a legal effect on you or otherwise significantly affects you

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have alegal or otherwise significant effect on you

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary de nylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

SECTION 11 - Your rights CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below .

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

SECTION 12 - Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of differ ent cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re - enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

SECTION 13 - Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

SECTION 14 - Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device

You can control and manage c ookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt - out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above

SECTION 15 - Do Not Track

Please note that because there i s no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

SECTION 16 - Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons

SECTION 17 - Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e - mail at info@chocolatesu.com or by mail using the details provided below

C hocolatesU, 156 Whitwell Street, Quincy MA 02169, United States

Last updated: September 7, 2021 If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authori ty