Skip to content

Your cart is empty

You May Also Like

Winter is here! That means cozy season! Enjoy some hot chocolate today!

Winter is here! That means cozy season! Enjoy some hot chocolate today!

  • Home
  • Celebrations
  • Wholesale
Hot Chocolate Balls
    • Hot Chocolate Shop
      Milk Chocolate Balls
      • Original Milk Chocolate
      • Mocha
      • Salted Caramel
      • Milk Assortment
      • Milk and Dark Assortment
      Dark Chocolate
      • Original Dark Chocolate
      • Aztec
      • Mint
      • Dark Assortment
      • Milk and Dark Assortment
      Specialty Balls
      • Candy Balls Gift Box (NEW!)
      • Hot Chocolate Balls with Marshmallows
      • Sugar-Free
      Limited Edition Balls
      • Cherry
      • Tangerine (new this year!)
      Special Gifts
      • Candy Balls Gift Box (NEW!)
      • Hot Chocolate Ball Treats Bundle
      • The Gift Box (Now with cookies.)
      • All Flavors and Marshmallow Bundle
      • Gift Cards
      • T-shirts
  • 0
0
Menu
0
  • Home
  • Celebrations
  • Wholesale
  • Hot Chocolate Shop
    • Back
    • Hot Chocolate Shop
    • Milk Chocolate Balls
      • Back
      • Milk Chocolate Balls
      • Original Milk Chocolate
      • Mocha
      • Salted Caramel
      • Milk Assortment
      • Milk and Dark Assortment
    • Dark Chocolate
      • Back
      • Dark Chocolate
      • Original Dark Chocolate
      • Aztec
      • Mint
      • Dark Assortment
      • Milk and Dark Assortment
    • Specialty Balls
      • Back
      • Specialty Balls
      • Candy Balls Gift Box (NEW!)
      • Hot Chocolate Balls with Marshmallows
      • Sugar-Free
    • Limited Edition Balls
      • Back
      • Limited Edition Balls
      • Cherry
      • Tangerine (new this year!)
    • Special Gifts
      • Back
      • Special Gifts
      • Candy Balls Gift Box (NEW!)
      • Hot Chocolate Ball Treats Bundle
      • The Gift Box (Now with cookies.)
      • All Flavors and Marshmallow Bundle
      • Gift Cards
      • T-shirts

Legal Notice

Refund Policy

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return, you can contact us at info@chocolatesu.com . If your return is accepted, we’ll send you a return shipping label, as well as instruc tions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@chocolatesu.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammabl e liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded o n your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Icon

chocolatesU believes that gourmet chocolate should be accessible to everyone without being stuffy or pretentious. Our Hot Chocolate Balls are made simply, soul-nourishing and delicious.

  • All Products
  • Best Sellers
  • Making Hot Chocolate
  • About Us
  • Contact Us
  • News
  • Press
  • Privacy Policy
  • Terms & Conditions
  • Shipping Policy
  • Refund policy
  • FAQ

Stay in the know about new products,
upcoming sales, and more!

©2023 chocolatesU LLC. All rights reserved. Powered by Rezolutions Design